Support
Frequently asked questions and customer care information
Frequently Asked Questions
PURCHASES
-
Please email our team at [email protected] with your order number and let us know what was missing. We’ll make it right from there!
-
We’re sorry to hear you’ve had a reaction to our products! Please email us at [email protected] with your order number and which product(s) you had a reaction to.
We do have a 30-day return policy in place for these reasons. You can read more about this policy here: https://vibrantblueoils.com/return-policy/
-
You should have received an email with a tracking number when your order was shipped. If you didn’t receive your tracking number, please send us an email at [email protected] and we can give it to you from there.
-
One of the challenges with shipping glass bottles is that sometimes they break!
Please email us at [email protected] with your order number and let us know which items arrived broken.
-
If you’ve checked your tracking info and it says that your order was delivered, but you don't have it in hand, there are a few things we recommend checking:
- Check with anyone who may have been home at the time the order should have been delivered, as well as neighbors to see if they may have accidentally received your order.
- Check around your front door, back door, mailbox, and garage. Sometimes boxes are placed behind bushes or in a different area of the house.
- If you’re in an apartment and have a front desk, we’d recommend checking there.
If you’re still unable to locate your package, please email us at [email protected] with your order number & shipping address. We will do our best to support you from there.
-
No, although we do have certain products available for subscription, that is an option that must be selected by the customer. It is not auto-selected.
-
We have real humans packaging your orders so there is always room for human error! We apologize for the mix-up.
Please let us know at [email protected]. We ask that you include the order number, what you had ordered, and a photo of what you actually received. We appreciate your patience and understanding!
-
We're sorry to hear that you are still waiting for your order! Thank you so much for your patience.
Here are the most common reasons why you may not have received your order yet:
- We typically ship orders within 2-3 business days of receiving them. If you have ordered during one of our sales, we do ask that you give us a few more days to ship your order.
- There could be a delay with the carrier. Please refer to the tracking link that was emailed to you in your shipping confirmation. Occasionally packages are rerouted or undeliverable as addressed. If you notice anything strange on your tracking, please let us know so we can look into things further.
If you are still concerned about the location or delay of your order, please send us an email and we will be able to look into the status of your order for you.
-
If you would like to cancel your order, please send us an email at [email protected]. We will be able to look at how far your order has been processed and give you the next steps from there.
Please note, if your order has been shipped we are unable to cancel it. If you would still like to cancel your order after it’s been shipped, just write “Return to Sender” on the package when it arrives and put it back in the mail system. It will make its way back to us and we will be able to provide you with a refund once we receive it.
-
We have double-checked our system and have been assured that all of the taxes calculated are based on the parameters each city, state, and county have provided us. We are required to collect sales tax in various US states. If you are seeing sales tax applied on your order, it is because we are required to collect sales taxes in the state your billing or shipping address matches.
PLACING AN ORDER
-
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.
Sales tax is required on orders shipped within Washington State at the local tax rate. If you would like to set up a practitioner account to avoid sales tax, please set up an account here and email us a photo or scanned copy of your credentials and resellers permit at [email protected].
-
You can read more about our shipping costs and policy here: https://vibrantblueoils.com/shipping
-
We understand that shipping internationally can be expensive.
We're doing our best to work with international shipping costs! We are currently charging what it takes for us to ship to you.
-
Just go to our shop here: https://shop.vibrantblueoils.com/
-
Yes!
-
Double-check that the billing address is the same as what’s connected to your credit card. Also, double-check that you’ve entered the correct credit card number. If you’re still experiencing issues, please send us an email at [email protected] and we can help you from there.
-
We’re sorry to hear that! Please send us an email at [email protected] and we will be happy to help you from there.
-
Yes! Be sure you have the zip and name correct on the address when entering it in.
-
Please visit https://vibrantblueoils.com/terms-and-conditions/ for our terms and conditions.
PRODUCTS
-
Occasionally, we run out of stock rather unexpectedly. If this has happened with an item in your order, we will send you an email to let you know. We will let you know the estimated shipping date, and will also offer an alternate product. If neither is satisfactory, we will promptly issue a refund, through PayPal, for the missing items — along with our sincere apologies for the inconvenience.
-
Yes, all of our blends are diluted to the optimal amount with fractionated coconut oil.
-
Yes, all of our blends are diluted to the optimal amount with fractionated coconut oil. You can read more about why we dilute here: https://vibrantblueoils.com/the-benefits-of-diluting-essential-oil-blends/
-
All of our products come with a use sheet that explains when and where to apply them. These use sheets can be found on the product pages and are also included digitally in your receipt. This video goes into detail about applying more than one blend at the same time:
-
Vibrant Blue Essential Oils are either Certified Organic (we have the certification on file), Organically Grown (grown organically but not certified, some countries do not offer this certification), or Wild (grown by nature). They are free from pesticides, chemical fertilizers, adulterants, and added synthetic chemicals.
CONTACT
-
Send us an email at [email protected] and we will get back to you within 48 hours during regular business days. Jodi's blog is also an excellent source for information about our blends and what we recommend: https://vibrantblueoils.com/blog/
SHIPPING
-
We make a sincere effort to get your order to you safely using the least amount of packaging necessary to minimize our environmental impact. A packing slip is included in each shipment. It contains the order number, product code and product name. If the shipment being delivered to you, we will include a receipt as well.
-
Once placed, all orders are final. Items cannot be added, edited, or canceled.
If you have any problems with your order (damaged item, not received, not what you were expecting, etc.) please contact us at [email protected] so that we can make it right. We want to ensure you are happy with our orders and do our best to resolve any issues that may arise.
Please keep in mind that our products are handmade and, due to the artisanal quality of our botanical ingredients, the fragrance of our products may vary slightly between batches.
-
We ship to Canada via FedEx at a flat rate of $24.95 per order. Please note that customs fees may occur, and are outside of our control. We cannot be responsible for covering customs fees.
-
We ship anywhere in the United States. Shipping costs are determined by shipping zones and will be automatically calculated at checkout once your shipping address has been entered.
We offer USPS First Class shipping. We ship out orders Monday through Friday, and orders are typically shipped within 3 business days of being placed.
After leaving our facility, USPS typically delivers in 2 – 8 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
If you’re in desperate need of Vibrant Blue Oils and would prefer expedited shipping, just email us at [email protected] and we’ll do everything we can to help you out.
-
Once an order is submitted, our system automatically starts processing it and we’re unable to make any changes, which includes changing addresses on orders.
If you will not be able to retrieve your package at the address it is heading to, please contact us at [email protected] and we can discuss the next best steps.
RETURNS
-
We offer a 30 day money back guarantee on all of our products. If you wish to place a return, please contact us at [email protected] before mailing the product back to us. Upon receipt, we will refund you the price of the product. We cannot offer a refund on shipping.
The customer assumes responsibility for the package until it arrives at our location.
If a product arrives damaged or you have any concerns about your purchase, please contact us at [email protected] so that we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Please note that Vibrant Blue Oils is not responsible for any additional shipping costs for exchanges. We don’t guarantee that we will receive your returned item, and we do not assume responsibility for reimbursement of returned packages lost in transit without proof of delivery to Vibrant Blue Oils.
-
We are so confident in the quality of our oils that we proudly offer a 100% quality guarantee. If you are unsatisfied for any reason, simply return the product within 30 days. We will immediately refund you in full for any unopened bottles. Returns on opened/used products require prior authorization by contacting us at [email protected].
Note: We are unable to offer refunds on discounted products or special offers.
RETURNS
If you are not happy with your purchase, simply let us know at [email protected]. If the package is completely unopened and your order falls within our 30-day return policy, ship it back to us address:
Vibrant Blue Oils, LLC
7590 Currency Drive
Orlando, FL 32809Please note: you are responsible for covering the cost of shipping the item(s) back to us.
As soon as we receive the package we will be in touch regarding your refund. Please know that we will refund the price of the product, but are unable to refund your shipping costs.
If the package has been opened and/or the products have been used, just reach out to us at [email protected]. Every situation is unique, but typically, next steps would include you letting us know that you will be returning the product to us (so we know to look for it) and issuing a refund within 3-5 business days of receiving your return.
Please note: Vibrant Blue Oils is unable to absorb the return shipping cost charged by your chosen carrier and cannot assume responsibility for the package until it arrives at our location.
To read our full Terms of Service please click here.
REFUNDS
All refunds will be credited to your original form of payment via PayPal and may take up to 5 days to process.
UNSUBSCRIBING
-
There is an “Unsubscribe” button on the bottom of all of our emails. Just click that button to unsubscribe.
-
You can manage your email preferences here
COUPON CODES
-
As long as your order was placed within the appropriate time frame, we are happy to help by honoring that discount to your order!
Send us an email at [email protected] and we can help you from there.
-
We understand that sometimes in moving fast, you may accidentally leave your coupon code off or your order may process without that coupon code having been applied.
Please email us immediately at [email protected] and we can help you out. Please be sure to include your order number and the coupon code you are trying to apply.
WHOLESALE INFORMATION
-
You can learn more about our affiliate program here: https://vibrantblueoils.com/partner/affiliate/
-
You can read more about our wholesale program available to practitioners here: https://vibrantblueoils.com/partner/practitioner/
Customer Care
10AM - 4PM (PT)
MONDAY - FRIDAY

REBECCA O.

