Support

Please email our team at [email protected] with your order number and let us know what was missing. We’ll make it right from there!

We’re sorry to hear you’ve had a reaction to our products! Please email us at [email protected] with your order number and which product(s) you had a reaction to.

We do have a 30-day return policy in place for these reasons. You can read more about this policy here: https://vibrantblueoils.com/return-policy/

You should have received an email with a tracking number when your order was shipped. If you didn’t receive your tracking number, please send us an email at [email protected] and we can give it to you from there.

One of the challenges with shipping glass bottles is that sometimes they break! 

Please email us at [email protected] with your order number and let us know which items arrived broken.

If you’ve checked your tracking info and it says that your order was delivered, but you don't have it in hand, there are a few things we recommend checking:

• Check with anyone who may have been home at the time the order should have been delivered, as well as neighbors to see if they may have accidentally received your order.
• Check around your front door, back door, mailbox, and garage. Sometimes boxes are placed behind bushes or in a different area of the house.
• If you’re in an apartment and have a front desk, we’d recommend checking there.

If you’re still unable to locate your package, please email us at [email protected] with your order number & shipping address. We will do our best to support you from there.

No, although we do have certain products available for subscription, that is an option that must be selected by the customer. It is not auto-selected.

We have real humans packaging your orders so there is always room for human error! We apologize for the mix-up. 

Please let us know at [email protected].  We ask that you include the order number, what you had ordered, and a photo of what you actually received. We appreciate your patience and understanding!

We're sorry to hear that you are still waiting for your order! Thank you so much for your patience.

Here are the most common reasons why you may not have received your order yet:

• We typically ship orders within 2-3 business days of receiving them. If you have ordered during one of our sales, we do ask that you give us a few more days to ship your order.
• There could be a delay with the carrier. Please refer to the tracking link that was emailed to you in your shipping confirmation. Occasionally packages are rerouted or undeliverable as addressed. If you notice anything strange on your tracking, please let us know so we can look into things further.

If you are still concerned about the location or delay of your order, please send us an email and we will be able to look into the status of your order for you.

If you would like to cancel your order, please send us an email at [email protected]. We will be able to look at how far your order has been processed and give you the next steps from there. 

Please note, if your order has been shipped we are unable to cancel it. If you would still like to cancel your order after it’s been shipped, just write “Return to Sender” on the package when it arrives and put it back in the mail system. It will make its way back to us and we will be able to provide you with a refund once we receive it.

We have double-checked our system and have been assured that all of the taxes calculated are based on the parameters each city, state, and county have provided us. We are required to collect sales tax in various US states. If you are seeing sales tax applied on your order, it is because we are required to collect sales taxes in the state your billing or shipping address matches.